This Shipping Policy explains how we process, ship, and deliver products purchased on www.lorovia.com , operated by WindalX OÜ (“LOROVIA”, “we”, “us”, “our”).
We currently ship to:
United Kingdom
European Union
If your country isn’t available at checkout, please contact us and we’ll do our best to assist you.
Orders are processed within 1–3 business days after payment confirmation.
You’ll receive a dispatch confirmation email once your order has been shipped.
UK & EU 8–15 business days after dispatch
Delivery times are estimates and may vary due to holidays, high demand, or exceptional circumstances.
Shipping fees are calculated at checkout based on destination and order size.
Free shipping promotions may occasionally apply and will be clearly indicated on our website.
Each order includes a tracking number.
Tracking details are sent by email once your order has been shipped.
You can also track your parcel directly on our Track My Order page.
If your parcel is delayed or you experience any issue with delivery, please contact us at contact@lorovia.com with your order number and tracking link so we can investigate and assist you.
If your parcel arrives damaged, please report it to the courier upon delivery and send us photos of the package and product.
If your parcel is lost, we will offer either a replacement or a full refund, depending on your preference.
Please make sure your shipping address is correct when placing your order.
If you need to update it, contact us as soon as possible at contact@lorovia.com
Once the order has been processed, we cannot guarantee any changes.
For any questions regarding shipping or delivery, please contact us at:
contact@lorovia.com
WindalX OÜ – Sepapaja tn 6, 11415 Tallinn, Estonia
