Last updated: May 19, 2026
Who We Are
LOROVIA ("we", "our", "us") is operated by WindalX OÜ, a company registered in Estonia with its principal office at Sepapaja tn 6, 11415 Tallinn, Estonia. We operate the website www.lorovia.com (the "Website") to provide our customers with beauty and skincare products. For the purposes of applicable UK and EU data protection laws, WindalX OÜ acts as the data controller of your personal information. If you have any questions, you can contact us at: contact@lorovia.com
Scope of This Policy
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase on our website, interact with our online content, forms, or social media, or contact us for support or inquiries.
Legal Framework
We process your personal data under the UK GDPR and the Data Protection Act 2018 (for customers in the United Kingdom) and the EU GDPR (for customers within the European Economic Area).
Personal Information We Collect
We may collect and process the following categories of personal data: contact details (name, email address, billing and shipping address, phone number), payment and transaction information, device and usage data, customer communications, and marketing preferences.
How We Use Your Information
We use your personal data to fulfil orders and deliver products, manage your account, provide customer support, send marketing messages (only if you opt in), improve our products and website, and comply with legal obligations.
Lawful Basis for Processing
We rely on contractual necessity, legal obligations, legitimate interests, and consent (for marketing and cookies).
How We Share Your Information
We may share your data with Shopify, payment processors (Stripe, PayPal), shipping partners, and marketing service providers. All partners are bound by contractual obligations to keep your data secure.
International Data Transfers
Your data may be transferred between the EEA and the United Kingdom. We use Standard Contractual Clauses to ensure lawful cross-border transfers.
Retention of Data
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights (UK & EEA Customers)
You have the right to access, correct, or delete your personal data, object to or restrict processing, withdraw consent for marketing, and lodge a complaint with the ICO (www.ico.org.uk) if you are in the UK. To exercise your rights, email us at contact@lorovia.com.
Cookies and Tracking
Our website uses cookies to personalise content, analyse traffic, and enhance your shopping experience. You can manage your preferences through your browser settings or our Cookie Banner.
Security
We implement appropriate technical and organisational measures to protect your data. However, no system is entirely secure and we cannot guarantee absolute protection.
Children
Our website and products are not directed to children under 16. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on www.lorovia.com with a revised "Last updated" date.
Contact Us
LOROVIA / WindalX OÜ Sepapaja tn 6, 11415 Tallinn, Estonia contact@lorovia.com www.lorovia.com
