Orders are processed within 1–3 business days after payment confirmation. Once dispatched, delivery to the UK and EU takes approximately 8–15 business days.

Yes — we offer free shipping to the UK on eligible orders. Shipping fees, when they apply, are calculated at checkout based on your destination and order size.

As soon as your order ships, you'll receive a dispatch confirmation email with a tracking number. You can also track your parcel anytime on our Track Your Order page.

Yes, we currently ship to the United Kingdom and the European Union. If your country isn't available at checkout, please contact us and we'll do our best to help.

Please contact us at contact@lorovia.com with your order number and tracking link. If your parcel arrives damaged, send us photos of the package and product so we can resolve it quickly — with a replacement or full refund.

We offer a 60-day money-back guarantee on all orders. If you're not satisfied, simply contact us within 60 days of receiving your order.

Email us at contact@lorovia.com with your order number and the reason for your return, and our team will guide you through the next steps.

We accept Visa, Mastercard, PayPal, Apple Pay, Shop Pay and Google Pay. All transactions are processed securely at checkout.

Yes. All payments are encrypted and processed through secure, industry-standard checkout providers. We never store your card details.

You can reach us anytime at contact@lorovia.com. Our team is happy to help with any question about your order or our products.

If you need to update your shipping address or details, contact us as soon as possible at contact@lorovia.com. Once an order has been processed for dispatch, we can't guarantee changes.